* My name is Rebecca, I would be conducting the interview today for the interview series of Olagbende Rebecca's Blog.
Alright Rebecca nice to meet you...I am Ibrahim.
* Nice to meet you too...Please can I know your full name and what you do for a living?
My name is Okunowo Ibrahim Abiodun. I am currently doing my NYSC program and I am self-employed at the moment.
* Alright, I have heard a lot about an organisation called "Liquor Mart" and that you are also involved with the organisation one way or the other, so I am here to confirm the gossip😁. I would like to know the position you hold in the organisation...
First, I will like to say thank you for creating time out of you busy day to have this interview with me. Well... Liquor Mart is an online liquor store and specialize in retail and wholesale drinks provision for all occasions, which Cut across Alcoholic and nonalcoholic wines, Whiskey, Champagne, Tequila, Vodka etc.
That a brief introduction of Liquor Mart, however the whole idea which brought about the creation of Liquor Mart is to solve a problem in the society and likewise in the world. Basically to have event like house party, naming ceremony, a birthday party etc, everyone make a budget of what amounts of drinks to get based on the people invited. But let imagine aand occasion the drinks where not enough which basically occurs in event around the world. This is where Liquor Mart comes in.. instead you going through that stress of tryin to drive down to a mall to get drinks all you need to do it contact us, and we will deliver any drink you order which not only save you the stress but also relieve you unsatisfied guest.
More so, Liquor Mart can also help you plan you event. All you need to do is let us no the amount of people you invited. We will tell you the amount of drinks required to satisfy your guest.
The main aim of Liquor Mart is to create and e-commerce where by people can buy and sell beverages online, all types of wine both alcohol and non alcohol. Something more like jumia.. but strictly liquors.
In addition i am currently the Owner of Liquor Mart. 🙂
* You said in your description of Liquor Mart that you deliver alcoholic as well as non-alcoholic wines...Don't you think this would be a little bit confusing for prospective customers that do not know this bearing in mind that Liquor in English language is usually related to alcoholic substances? I mean customers that know about Liquor Mart initially can just think u sell only alcoholic drinks if they come across the name and you know not everyone takes alcoholic.
In any organization or business branding is really a key part. That is; the way you brand your product would speak for the name. Set for example Mcdonald: the name in anyway do not actually relate to the product but the way the product was brand and presented to the consumers made the understand Mcdonald is all about burgers and lot more. Also nobody actually know what the name konga means or why it was called konga..but branding make people install meaning to it base on what konga do.
So however like you asked, to make consumers understand the concept of liquor mart not only as an alcoholic brand but also non alcoholic brand, it involves branding.. creating a good description of what they should expect from liquor mart and what it all about. Which is what liquor mart is currently doing.
* Ok, any prospective customer who gets to read this would perfectly understand what Liquor Mart is all about. So, being an online store, does it mean you do not have an head office anywhere and if no is the answer, do you plan to situate any anywhere?
Currently no head office at the moment but thr is a store where we store various types of liquors at Egbeda Gowon estate.
Yes of course, as time goes by and the more liquor mart grows, there is plan for an head office so we can serve our consumers better and easier.
* That is lovely, so if I got what you said, the office at Egbeda is just for storage and not for customer service?
Yes in other to serve our customers and build a trust between the organisation and consumers. We store various of drinks so when our consumers make an order. We can deliver fast and be reliable moreso, customers service is every company priority, complaint can be sent to our emails, or call our service line also on our website thr is a chat portal to chat directly to our representatives.
* Talking about complaint, in a scenario whereby a customer rejects the products delivered claiming that it is not what he/she ordered for, how do you handle such a situation?
That a lovely Question. Customers satisfaction is our main priority.. incase such situation occurs.. first thing is to plead with such customer in other to maintain the trust he/she have with liquor mart and find the best possible means to resolve the issue...and document such situations to prevent reoccurring in the future.
* That is a nice one...as the CEO of Liquor Mart, what do you expect from your staff?
Well...I believe to grow a business as the customers are important likewise the staff of such organizations is also important. I expect good results from everyone because I let them understand not to see Liquor Mart as just an organization but the future and in other to be part of the future and make history you have to give you best..
* Wow...but u know there are other people who do this kind of business out there, how do you show your uniqueness to your customers? And how well do you cope with the competition
My way of showing uniqueness are
Providing great customer service to customers, introducing something new to stand out and also product branding. Competition is good in business and sometimes bad... both when you can analyze you competitors know every step they take...It will be quite easy to outgrow them.
Say for example: price, if i can find a means to beat my competitors to a good price to suit my customers i am more likely to gain my competitors customer also.
* It was nice having you here, so how does anyone who has a business for you contact you? Your social media handles, phone numbers, email and others...
Our contact:
Call/ Whatsapp +2348091469304/ +2349059049661
Website: www.liquormart.boomer.co
Instagram: @liquor_mart ,: @liqu0r_mart
Email: liquormart05@gmail.com
Thank you for having me and taking your time to listen to every conversation.
God bless you more...
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